FAQ’s | Deal on AVS

Everything You Need to Know Before Making a Secure Digital Purchase

Welcome to DealsOnAVS.shop — your trusted source for genuine antivirus and cybersecurity software. We specialize in fast, secure delivery of digital license keys with optional installation support. Whether you’re placing your first order or want to learn more about how we work, this FAQ has you covered.

General

Q1: What does DealsOnAVS.shop sell?
We sell 100% genuine antivirus and security software licenses — including McAfee, Norton, Bitdefender, and more — delivered digitally via email with optional installation assistance.

Q2: Are you affiliated with antivirus companies?
No. We are an independent third-party reseller. We are not affiliated with or endorsed by any antivirus software brand. All trademarks are the property of their respective owners and used for identification purposes only.

Q3: Do you send physical products (CDs, USBs, or boxes)?
No. All products are digitally delivered. You will receive your license key and installation instructions via email.

Compatibility & Product Selection

Q4: How do I know which antivirus is right for my device?
Each product listing includes system compatibility (Windows, Mac, Android, iOS). If you’re unsure, contact us before purchasing — we’ll help you choose the right option.

Q5: Can you help me install the software?
Yes. If you’ve purchased a product with installation support, our technician will assist you remotely in activating and installing the software.

Q6: What if I buy the wrong product by mistake?
If your license has not yet been delivered, contact us immediately and we may be able to change your order. Once a license is delivered, the sale is final.

Orders & Delivery

Q7: How will I receive my software?
You’ll receive your license key and instructions via email, usually within 1–6 hours. Delivery may be quicker during business hours.

Q8: I haven’t received my license yet. What should I do?
Check your spam/junk folder, and verify the email used at checkout. If there’s still no sign of your order, contact us at: support@dealsonavs.shop

Q9: Do I need an account to place an order?
No. You can check out as a guest. However, registering makes it easier to track orders and view purchase history.

Payment & Security

Q10: What payment methods do you accept?
We accept payments through PayPal, Stripe, and other secure gateways. We do not accept bank transfers, GCash, or payments via chat or phone.

Q11: Is your website secure?
Yes. Our platform uses 256-bit SSL encryption, DDoS protection, and secure payment providers. We do not store your credit or debit card information.

Q12: Will you ever ask for OTPs or remote access without consent?
Never. We will only provide remote access if you purchased installation support and have agreed to it. Otherwise, we do not request OTPs, passwords, or access to your device.

Refunds & Support

Q13: Do you offer refunds?
Refunds are available only if the license key has not been issued. Once your key is delivered, your purchase is considered final. Please see our full Refund Policy.

Q14: What kind of support do you offer?
– Product selection help
– Delivery and order confirmation
– Remote installation (if purchased)
We do not provide long-term technical support or vendor-specific troubleshooting.

Q15: When can I expect a response?
We aim to reply within 1–12 hours, including weekends and holidays. For urgent inquiries, email is the fastest method.

Fraud & Abuse Protection

Q16: How do I know it’s really you contacting me?
We will never initiate contact asking for payment, passwords, or device access. If someone impersonates us or a software brand, report it immediately to: support@dealsonavs.shop

Q17: I’ve been scammed using your name — what now?
We are not responsible for fraudulent activity outside our official domain. Please report abuse so we can investigate and take action.